Does the agent remind a client about an already-paid invoice?

Never. Falaq checks the invoice status in your accounting system first, before sending anything — reminders never go out for settled invoices.

What happens when a client disputes an invoice?

Escalating follow-up messages stop instantly, and the full case with its reason routes to the responsible accountant for review.

Can the agent grant an extension or discount on its own?

No. Any extension or discount needs pre-approved authority from your accounting team for that specific case.

How are overdue accounts classified?

Into clear buckets: 1–7 days, 8–30 days, 31–60 days, and 60+ days, plus special cases like disputes or strategic clients — each bucket gets a different message sequence.

Are all messages and payment promises logged?

Yes, every message and payment promise is fully logged, and the dashboard matches your accounting system\u2019s data.

What isn\u2019t included by default?

Taking legal action, hostile communication or threats, settling financial disputes, and granting discounts or extensions without approval.

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AI accounts receivable automation for overdue invoice follow-up

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