Privacy policy

Data we collect

We collect information you submit voluntarily, such as your name, company, email, WhatsApp number, and process or request description. Basic technical information needed to operate and protect the site may also be collected, such as IP address, browser type, and error logs.

• Contact details
• Form and conversation content
• Request or business-process details
• Basic technical and operational logs

How we use data

We use data to answer inquiries, prepare a concept or proposal, provide services, operate integrations, improve quality, protect systems, and meet legal or contractual obligations.

• Communication and request fulfillment
• Proposal file creation and delivery
• Service operation and support
• Abuse prevention and incident investigation

Sharing and providers

We do not sell your data. It may be processed by hosting, AI model, email, storage, and integration providers to the extent needed for the requested function. Data may also be disclosed when required by law or to protect rights and security.

• Falaq's hosting provider for the website and application services
• Approved AI model providers
• Resend for email when enabled
• Google Sheets when lead sync is enabled

Retention and security

We retain data for as long as needed for the purpose for which it was collected, or according to contract and legal requirements. We use access controls and encrypted connections in transit, but no electronic method is completely risk-free.

• Retention based on purpose and scope
• Access restricted to those who need it
• Deletion or de-identification when no longer needed where applicable
• Incident and corrective-action review

Your rights and choices

You may request access, correction, deletion, or object to certain uses, subject to legal and contractual obligations. Send requests to hello@falaqai.com. Identity verification may be required before fulfilling a request.

• Access and correction
• Deletion where applicable
• Withdrawal of consent for optional communications
• Questions about processing providers

Changes and contact

We may update this policy when the site, services, or requirements change. The latest update date appears above. For privacy questions or requests, email hello@falaqai.com.